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Command Centre Premier’s Alarm Viewers are custom designed for the target screen resolution, sourcing and presenting all the information an operator needs to manage an alarm in one screen.

• Alarm response panels presented to the operator are pre-configured based on the type of alarm, ensuring the information presented is always relevant and targeted.
• Each of the columns in the alarm list are part of a sortable grid, allowing sites to better manage alarms by sorting the list to group like alarms.
• Command Centre Premier's alarm viewers provide options to filter and segregate alarm lists to provide easier cross-coverage of operator workloads and to ensure important alarms always retain high visibility via pop-to-front alarm viewer configuration.
• Docking and sizing the alarm list allows maximum flexibility and optimal use of screen real estate when using wide screen monitors.
• Command Centre Premier introduces new tools for navigating alarms in the list, simply and effectively while also providing operators with an up to date summary of alarms currently being managed.

The alarm information presented to the operator is pre-configured, based on alarm type. You can choose to use default viewers installed with Command Centre Premier or target the information to your site's particular requirements.

• The detailed information an operator needs to diagnose and manage an alarm is presented in the alarm response panel.
• The Alarm response panel is configurable, based on a selection of tiles which can be sized and placed on screen.
• Tiles display contextually appropriate content such a site plans, video, or cardholder details related to the alarm.
• Different tile selections and layout can be created for different alarm types.
• Alarm response panels can be fully integrated with video, both live video and stored footage from time of the alarm.

Command Centre Premier introduces new capabilities for filtering the alarm list within a viewer. As with all Command Centre functionality, an operator's privileges always apply first in determining the alarms which are visible to an operator or can be managed by them.

• Filter alarm viewer content based on division, escalation status or alarm priority. Assign multiple filtered viewers to operators.
• Supports improved alarm visibility, workload segregation and sharing.
• Segregate critical alarms within pop-to-front viewers, ensuring the most important alarms always command immediate attention.

The security of a site is immediately compromised when an employee either intentionally or accidentally leaves a door open after a valid entry or exit. Door open too long (DOTL) alarms are a common security management issue experienced by many sites. When DOTL alarms occur the security team's desire is often to be able to contact the person who has left the door open and ask them to return to and re-secure the door. V7.00 and Command Centre Premier now makes this possible, with the last person to whom entry was granted now being automatically associated with a DOTL alarm.

• With the system configurability of the information presented to the operator for a given type of alarm, any of the cardholder's details, including for example, the person's image or mobile phone number, can be displayed to the operator, who is then able to make contact with the person to address the situation.
• The cardholder event trail can also assist by informing the operator of any subsequent movements through controlled points which the cardholder makes, allowing the operator to easily track the person's current location.

Command Centre Premier offers the option to select the columns to be displayed in the alarm list within each Alarm Viewer. As Alarm Viewers can be customized and pre-configured for each role, different operators can now choose different content within the alarm list. Each of the columns in the alarm list are part of a sortable grid, allowing sites to better manage alarms by sorting the list to group like alarms, e.g. all alarms from the same zone or alarms from the same cardholder or the same alarm source. Command Centre Premier allows optional inclusion of any the following columns within the sortable alarm list:

• Alarm Message.
• Alarm Zone.
• Cardholder related to the alarm.
• Division of the item which is the source of the alarm.
• Entry Access Zone related to the alarm.
• Event Group.
• Event Source.
• Event Type.
• Count (the number of occurrences for flooded alarms).