News

Gallagher Group was a hive of activity recently as they hosted technical account managers from around the world. The week-long TAM conference was a future focused event for the staff in the market to gather at the head office and discuss upcoming products and plans for the direction of business for Gallagher.

The technical account managers got valuable face to face time with product managers as the company prepares for the launch of their latest product, Gallagher Command Centre v7.00. Gallagher will have a major product launch later this year for Command Centre v7.00 which has already received much positive feedback from channel partners and users around the globe.

The conference took a hands-on approach with two full days of workshops for the technical account managers. The interactive workshops provided opportunities to discuss what had been going well, and have input into future roadmapping for upcoming Gallagher products.

"There has been very positive reaction to v7.00, but the associated workshops also gave us an opportunity to prioritise and work out 'where to next'," said Gallagher Product Manager Trish Thompson.

"Workshops and demos give people a chance to give immediate and direct feedback, something which can be missed when TAMs are in their markets and focussed on other areas. It also gives us at head office an opportunity to highlight specific areas of the product, to pass on detailed technical information and future visions for our products which may not be immediately obvious at first glance,” she added.

“The TAM conference is incredibly useful for being able to gauge the main pain-points and new product requests from our different geographic markets. It helps direct decision making on where to focus development effort next.”

The practical element of the conference was well received by those present, as well as the regional update session, where representatives from each region – New Zealand, Australia, USA, South Africa, UK, Asia and the Middle East – got to present the successes and challenges of the past year.

Head office staff found the conference to be a great opportunity to hear from the staff members who deal directly with the market and to understand what the challenges and issues were in their individual settings.