Gallagher’s passion and determination comes from its people and commitment to customer satisfaction is driven by staff at all levels.
"When my father Bill Senior started this company he probably hadn't even heard of the word innovator, but that never stopped him from being one."
Sir William is renowned, recognised and rewarded for his skills as a motivational, pragmatic and hands-on businessman in and outside of the industry, in New Zealand and abroad. And while we realise that achievements are not judged on awards alone, they are indicative of Sir William's leadership qualities.
His reputation both as a dynamic leader and one of NZ’s most astute businessmen springs from the way in which he conducts his business – and therefore his working relationships – with customers and staff.
Sir William is in regular contact with customers in the 130 countries in which Gallagher products are sold. He spends up to 150 days a year on the road representing the company and its philosophies, communicating across language and social barriers, while also emphasising the ethics and integrity of his professional and personal dealings. The belief that strong relationships with our business partners help them achieve their business goals is one that has contributed to our success so far. It’s also how we continue to build strong partnerships with our global partners.
Sir William also forges strong working relationships with his staff, nurturing a working environment built on coaching and pragmatism. As well as being involved in the day-to-day running of the business, he attends and presents at seminars, training sessions and field days, inspiring and motivating all who come into contact with him.
Sir William’s achievements have also been officially recognised by a string of awards, the latest to mark his commitment to enterprise and leadership skills being his Knighthood in the 2011 New Year’s Honours List. He was also the 1996 winner of the prestigious Excellence in Communication Leadership award, the first time in its history that it had been awarded outside of North America. He also received an MBE in 1987 followed by a New Zealand Order of Merit in 1998.
Curtis joined Gallagher in 2005 following a career of senior management roles for international brands focusing on marketing and business development. As general manager of Gallagher’s global security business unit, he says he’s inspired by Gallagher’s commitment to developing enduring partnerships.
“Every decision we make is focused on improving our customer experience, whether it’s creating better products, delivering a better user experience or through quality interaction with our business. That commitment enables our team to achieve our objective”
Curtis says another advantage of working at Gallagher is the commitment his team makes to their projects and the company because “it’s the Gallagher Way.”
“It’s exciting to lead an innovative team who are passionate about providing world leading solutions. Our staff are willing to make hard decisions in the best interest of the company and its stakeholders but they do that in line with our Gallagher values.
Wayne joined Gallagher in 2002 as Operations Executive following a fifteen year career as a Senior Executive in the New Zealand Dairy Group as the Group General Manager - Information Technology. As Operations Executive for Gallagher's Global Security business Wayne looks after all the day to day issues relating to Global Technical Support, Product Supply and Engineering and Professional Services.
Wayne says the high level of satisfaction and positive feedback from our Channel Partners and end customers, with respect to our service levels from particularly our Technical Support service, is something Security Operations is particularly proud of.
As the leader of Strategic Business and Product Management teams, Kahl holds responsibility for business strategy, research and development strategic direction, and competitive strategy. He has held various roles at Gallagher since joining 13 years ago, ranging from software engineering, business analysis, marketing and product management, and now sits on the Executive Leadership team for Gallagher Security.
Kahl’s key successes include overseeing the research, development and commercialisation of multiple generations of security platforms, spanning access control, intruder alarms and perimeter technologies. His array of experience provides a well balanced technical and commercial experience base to deliver business relevant, high performing solutions that solve real world problems.
He believes using a customer centric and design thinking approach is Gallagher’s key to innovative success. “I’m on a mission to break free of the traditional security mind-set and business practices to deliver more tangible, business relevant value than any security company has ever achieved,” he says.
Mark joined Gallagher in 2006 to work on 3rd Party Products for security having come from senior information technology and supply chain roles in the New Zealand dairy industry. He has since been Group Procurement Manager for 4 years and returned to security in early 2011 to take up the role of Consulting Services Manager in the security operations team.
Mark's areas of responsibility include leading our Professional Services team which looks after customisations and integrations and the Engineering Compliance team who look after complex tender responses, international standards and system design. He also looks after our Software Maintenance and beta programmes.
In his role Mark is excited by helping to deliver 'the icing on the cake' which allows sites to really derive the maximum value from their Gallagher security system implementation. The Professional Services and Engineering Services teams are highly trained professionals whose job it is to work with our end users and Channel Partners to ensure that their experience with Gallagher is the best that it can be.
Scott initially joined Gallagher in 1993 as an electronics engineer in the R&D division. After his OE, Scott returned to Gallagher to join the production engineering team, developing test equipment for Gallagher products. In 2004 Scott moved to the security division as a Technical Support Engineer, and has since progressed to become Technical Support Manager.
"Gallagher provides an excellent working environment which empowers staff to provide high quality, customer focussed solutions. This is evident throughout the company across all the divisions. It is exciting to work alongside so many motivated personnel who are passionate about successful outcomes," he says.
"Working in a number of roles within Gallagher has enabled me to have an appreciation of the business as a whole and how the different divisions and business units interact."
Scott says the technical support team strives to provide solutions to problems that will provide the most benefit to our customers. "It's a demanding role in our department but it's exciting to be working in an industry that is rapidly growing and is going through significant technological growth."
Joining Gallagher in 1999 Paul has a background in business consulting, need analysis and IT training solutions. The appeal of the Gallagher role for Paul was in the Gallagher approach to Channel empowerment; Gallagher had the vision and courage to take what was traditionally a technical training environment and evolve it into a commercial proposition. Seeing the competitive advantage in positioning and a realisation that knowing where and why is as strategic as knowing how. This principal is now being adopted as a fundamental for commercial learning deliverables.
Paul's team works with the Gallagher Channel network and their customers daily, they have the privilege of representing Gallagher and what's coined "the Gallagher Way", the foundations from which the department continues to draw and grow from.
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Gallagher Group Ltd is a privately owned, global technology company with expertise in security, animal management and fuel pump systems.